Job Description

JWR Employment Specialists are excited to be working with a rapidly growing battery technology company in Galway, Ireland to recruit a Customer Support Engineer.

Our client who are making an impact on a global scale with a vision to create a fully electric future are looking for someone who thrives in a fast paced and innovative work environment. In this role, you will work in a team where everyone is involved and appreciated in the process. No two days will be the same and you will be involved in a process that is turning an industry on its head.

The role offers excellent benefits including competitive salary, Private Health insurance, company pension, 23 days annual leave, commuter support for long commuters, corporate gym rates and free fitness classes and more!

Interested? Keep reading to see if you meet the job specifications.

What does the role entail?

This is an exciting opportunity for a talented Customer Support Engineer to help customers deploy the company’s Hibernium platform batteries across various industries and markets.

What will you be doing?

·        Support customers and applications across various industries (Construction, Mining, Agriculture, Marine, Aviation and other NRMM) and markets globally,

·        Manage and resolve customer support cases and tickets

·        Prepare technical solutions for customers,,

·        Coordinate case resolution with internal experts and engineers across mechanical design, hardware and software teams,

·        Run trials and MVPs with customers in collaboration with Product Managers globally,

·        Assist Account Managers with technical expertise during aftersales support,

·        Write technical literature including product documentation (e.g., manuals, guides), and solutions for customers,

• Be the recognized expert in the business on the product (hardware and software),
  
• Promote the product to our sales teams through sales training, sessions, whitepapers, technical literature, and other mechanisms
  
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth,
  
• Represent the company during customer visits,
  

Requirements

• Educated to minimum degree level with an electrical and electronic engineering focus
  
• Highly ambitious technology enthusiast looking to grow significantly in the role
  
• Passion for a fast-paced, high growth and high-tech environment
  
• 5+ years of relevant work experience (preferably in EV or battery related markets)
  
• 2+ years of experience supporting customers and products (preferably in EV or battery related markets)
  
• Excellent communication, interpersonal and organizational skills and the ability to relentlessly prioritize
  
• Proven technical, quantitative and critical-thinking skills
  
• Excellent written and verbal English communications skills
  
• Excellent listening and presentation skills
  
• Knowledge of how to develop client-focused and achievable solutions
  
• Ability to travel globally
  

Benefits

The role offers excellent benefits including competitive salary, Private Health insurance, company pension, 23 days annual leave, commuter support for long commuters, corporate gym rates and free fitness classes and more!